PRIVACY POLICY
Last updated: August 1st 2026
Metspace (“Metspace,” “we,” “us,” or “our”) is committed to protecting the personal information of everyone who visits our website, contacts us, or uses our coworking services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have. We handle personal information in accordance with Québec’s Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian privacy laws.
1. Person responsible for the protection of personal information
Metspace has designated a person responsible for the protection of personal information, who oversees our compliance with this policy. You can reach them at:
Privacy Officer: Maria Oppedisano
Email: info@metspace.com
Phone: 855 814-2402
2. Personal information we collect
We collect the following categories of personal information:
Information you give us directly — such as your name, email address, phone number, company name, and any details you include when you fill out a contact form, tour request, membership or join form, or when you email or call us.
Membership and billing information — where you become a member, information needed to manage your account, bookings, and payments.
Technical information — such as your IP address, browser type, device, and pages visited, collected automatically through cookies and similar technologies when you use our website.
3. How we collect it
We collect personal information directly from you when you complete a form, communicate with us, or sign up for our services, and automatically through cookies and analytics tools when you browse our website.
4. Why we collect it (purposes)
We use your personal information to:
respond to your inquiries, tour requests, and booking requests;
provide, manage, and bill for our coworking services and memberships;
communicate with you about your account, bookings, events, or requests;
send you information or updates you have asked to receive;
operate, maintain, and improve our website and services; and
comply with our legal and regulatory obligations.
5. Consent
By providing your personal information through our website or to our team, you consent to Metspace collecting, using, and disclosing it for the purposes described in this policy. Where the law requires, we will obtain your express consent. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting our Privacy Officer.
6. Cookies and tracking technologies
Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use it. Any technology that could identify, locate, or profile you is not activated without informing you. You can disable or delete cookies through your browser settings; some features of the site may not work fully without them.
7. Sharing and disclosure
We do not sell your personal information. We may share it only:
with trusted service providers who help us operate (for example, website hosting, booking and membership software, email, payment processing, and analytics), and only to the extent needed to provide those services;
where required or permitted by law, or to protect our rights, safety, or property.
We require our service providers to protect your personal information and use it only for the services they provide to us.
8. Storage and processing outside Québec
Some of our service providers may store or process personal information outside Québec or Canada. Where this occurs, we take reasonable steps to ensure your information receives a comparable level of protection consistent with Law 25.
9. How we protect your information
We use reasonable physical, technical, and organizational safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, or use.
10. How long we keep it
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. When it is no longer needed, we securely destroy or anonymize it.
11. Your rights
Under Law 25, you have the right to:
access the personal information we hold about you;
request that we correct inaccurate or incomplete information;
request deletion of your personal information, subject to legal limits;
withdraw your consent to our use of your information; and
request information about how your data is collected and used.
To exercise any of these rights, contact our Privacy Officer at the details in Section 1. We will respond within the timeframe required by law (generally 30 days).
12. Complaints
If you are not satisfied with how we have handled your personal information, you may file a complaint with the Commission d’accès à l’information du Québec at cai.gouv.qc.ca.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. We encourage you to review it periodically.
14. Contact us
For any questions about this policy or your personal information:
Metspace — info@metspace.com — 855 814-2402