Privacy Policy

Last updated: August 1, 2026

Metspace ("Metspace", "we", "our", or "us") is committed to protecting the personal information of everyone who visits our website, contacts us, or uses our coworking services. This privacy policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have. We handle personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian privacy laws.

1.Person responsible for the protection of personal information

Metspace has designated a person responsible for the protection of personal information, who ensures compliance with this policy. You can reach them:

2.Personal information we collect

We collect the following categories of personal information:

• Information you provide directly, such as your name, email address, phone number, company name, and any details you enter when you complete a contact form, a tour request, a membership form, or when you write or call us.
• Membership and billing information, when you become a member, the information needed to manage your account, your bookings, and your payments.
• Technical information, such as your IP address, browser type, device, and pages visited, collected automatically through cookies and similar technologies when you use our website.

3.How we collect it

We collect personal information directly from you when you complete a form, contact us, or sign up for our services, and automatically through cookies and analytics tools when you browse our website.

4.Why we collect it (purposes)

We use your personal information to:

• respond to your requests for information, tours, and bookings;
• provide, manage, and bill our coworking services and memberships;
• communicate with you about your account, your bookings, our events, or your requests;
• send you the information or updates you asked to receive;
• operate, maintain, and improve our website and services; and
• meet our legal and regulatory obligations.

5.Consent

By providing your personal information through our website or to our team, you consent to Metspace collecting, using, and disclosing it for the purposes described in this policy. Where required by law, we will obtain your express consent. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting our privacy officer.

6.Cookies and tracking technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use it. Any technology that could identify, locate, or profile you is not activated without informing you. You can disable or delete cookies in your browser settings; some site features may not work fully without them.

7.Sharing and disclosure

We do not sell your personal information. We may share it only:

• with trusted service providers who help us operate our business (for example, website hosting, booking and membership software, email, payment processing, and analytics), and only as needed to provide those services;
• when required or permitted by law, or to protect our rights, safety, or property.

We require our service providers to protect your personal information and use it only for the services they provide to us.

8.Storage and processing outside Quebec

Some of our service providers may store or process personal information outside Quebec or Canada. Where this is the case, we take reasonable steps to ensure your information receives a comparable level of protection, in accordance with Law 25.

9.How we protect your information

We put in place reasonable physical, technical, and organizational security measures to protect your personal information against loss, theft, and unauthorized access, disclosure, or use.

10.Retention

We keep your personal information only as long as needed to fulfill the purposes described in this policy, or as required by law. When it is no longer needed, we securely destroy or anonymize it.

11.Your rights

Under Law 25, you have the right to:

• access the personal information we hold about you;
• request the correction of inaccurate or incomplete information;
• request the deletion of your personal information, subject to legal limits;
• withdraw your consent to the use of your information; and
• obtain information about how your data is collected and used.

To exercise any of these rights, contact our privacy officer using the details in section 1. We will respond within the timeframe set by law (generally 30 days).

12.Complaints

If you are not satisfied with how we have handled your personal information, you may file a complaint with the Commission d'accès à l'information du Québec at cai.gouv.qc.ca.

13.Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top shows the date of the most recent revision. We encourage you to review it regularly.

14.Contact us

For any questions about this policy or your personal information:

Metspace  ·  info@metspace.com  ·  855 814-2402