Julia Khon a commencé sa carrière dans la finance lorsqu’elle a obtenu son baccalauréat dans une université d’État du Minnesota. La décision de lancer le cabinet Salesforce, Una Buro, n’a été prise qu’après avoir décidé de changer de carrière. « J’ai travaillé pour plusieurs entreprises internationales avant de lancer Una Buro. C’est après avoir travaillé pour l’une des plus grandes entreprises de télécommunications du Canada que j’ai pris la décision d’orienter ma carrière dans une autre direction. Un de mes amis, qui dirigeait à l’époque un refuge pour femmes et enfants, avait besoin d’aide pour mettre en place une base de données. J’ai aidé le refuge avec les connaissances que j’avais acquises au fil des ans et j’ai utilisé les compétences de Salesforce pour mettre en place un système de gestion des bénévoles. L’expérience de l’aide apportée a été très enrichissante. C’est alors que j’ai créé Una Buro ». Lorsqu’on lui a demandé en quoi Una Buro différait des autres entreprises pour lesquelles elle avait travaillé auparavant, Khon a répondu : « Il s’agissait de grandes entreprises avec beaucoup de processus bureaucratiques et une lourde charge de travail sans grand objectif. Je voulais qu’Una Buro soit un endroit où l’on se concentre sur les gens, les clients ET les employés. Je pense que si une entreprise est un lieu de travail stimulant et agréable, les employés donneront le meilleur d’eux-mêmes chaque jour. » Son expérience avec ses anciens employeurs a appris à Khon comment elle voulait gérer sa propre entreprise. « J’ai eu l’expérience de travailler pour de grandes entreprises et une startup. J’ai vu comment les organisations étaient gérées et j’ai voulu être différent. La vie est trop courte, il est donc important d’apprécier et d’être fier du travail que l’on fait. Ne mettez pas votre vie et votre bonheur en attente d’un emploi dans l’espoir que ce soit un peu mieux plus tard », a déclaré Khon.
En effet, c’est une qualité admirable pour toute entreprise que de mettre l’accent sur le bonheur des employés. Se démarquant de la concurrence, Una Buro s’enorgueillit de ne pas rechercher le revenu mais plutôt la mission. « Notre mission est d’aider les petites et moyennes organisations à but non lucratif à niveler le terrain de jeu technologique. Nous avons eu de nombreuses occasions de rejoindre de grandes organisations et de travailler sur de grands projets avec beaucoup de visibilité. Nous avons dû revenir vers eux et leur dire que nous ne pourrions pas travailler avec eux parce que notre objectif est d’aider les petites organisations à réussir ».
Au début de sa carrière chez Salesforce, Mme Khon a déclaré qu’elle et son équipe avaient dû prendre l’habitude d’absorber les connaissances à un rythme rapide. « En l’espace de quelques semaines, j’ai dû acquérir de nouvelles compétences techniques telles que la configuration, la programmation et la conception de processus commerciaux. Aujourd’hui encore, plus de quatre ans après notre premier projet, l’apprentissage se poursuit et j’adore ça. Chaque jour, nous apprenons quelque chose de nouveau. En fait, c’est une obligation pour l’équipe et moi-même d’acquérir de nouvelles connaissances et compétences ». Salesforce étant le CRM qui connaît la croissance la plus rapide au monde, les possibilités d’apprentissage et la demande sont nombreuses. « Au début de la pandémie, les organisations étaient soumises à une pression extrême pour mettre en place des solutions numériques afin de poursuivre leur mission et de garantir la fourniture de services aux plus vulnérables. Pour notre équipe, il était extrêmement gratifiant de savoir que notre travail facilitait la continuité des services aux personnes les plus durement touchées par la pandémie ». En ce qui concerne sa motivation et celle de son équipe, Khon déclare : « Ce qui me motive à continuer, c’est de voir l’impact de notre travail sur nos clients ; qu’il s’agisse d’aider des abris à gérer leurs opérations d’urgence ou d’aider une banque alimentaire à être plus efficace dans la distribution de ses paniers de nourriture ; nous voyons l’histoire dans son ensemble. »
Lorsqu’il s’agit de travailler dans un bureau MetSpace, Khon dit : « l’espace est lumineux, les membres sont amicaux et la culture du lieu est professionnelle mais détendue – une combinaison idéale pour un environnement créatif. Nous aimons notre bureau et le fait de pouvoir le personnaliser en fait un endroit où nous avons envie de venir tous les jours ».
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